---
title: "Tips to help you deal with poor internet connection"
description: "Interprefy"
canonical: https://knowledge.interprefy.com/how-to-deal-with-poor-internet-connection
url: https://ai-knowledge.interprefy.com/how-to-deal-with-poor-internet-connection.md
last_converted: 2026-07-29T04:08:29.825Z
---

1. [Knowledge Base](https://knowledge.interprefy.com/)





    2. [Tips](https://knowledge.interprefy.com/tips)











# Tips to help you deal with poor internet connection

## Interprefy's RAL (Restart All Lines) button disconnects and reconnects users within approx. 2 seconds.

Bad weather, power outages and fluctuation in WiFi speed can lead to situations we all know too well: "I can't hear you" or "your video has frozen" - just to name a few.

### Prevention: Ethernet cable connection

Wi-Fi is prone to interferences, hence we always recommend to connect computers to the internet via ethernet cable before joining an important session. This will ultimately lead to better internet performance and a reduced threat of sudden connectivity issues.

**💡 Test your internet connection speed**

[Click here](https://interprefy.speedtestcustom.com/) to measure your internet connection speed.

- Recommended speed: 10 Mbps download, 4 Mbps upload or higher

- Ping value: below 50

- Jitter value: below 15

### Trouble-Shooting

- **RAL (Restart All Lines)** - In case of a bad internet connection during a session, Interprefy Connect and Connect Pro offer a built-in RAL (Restart All Lines) button for quick trouble-shooting:

![ral button](https://knowledge.interprefy.com/hs-fs/hubfs/ral%20button.png?width=372&name=ral%20button.png)

- By clicking this button, the user will temporarily be disconnected and automatically reconnected to the session within approximately 2 seconds.

**Re-loading browser -** If the issue persists, re-loading the internet browser may be required.
**Contact remote support** - To request technical support, users can open the moderator chat, located next to the private chat in the bottom right corner of the default meeting interface.

![Contact RSS](https://knowledge.interprefy.com/hs-fs/hubfs/Contact%20RSS.png?width=466&name=Contact%20RSS.png)